Mughal Mart
At Mughal Mart ๐, we aim to provide high-quality food, grocery, and drink products. Please read this Refund & Returns Policy carefully to understand when refunds or replacements may be available.
๐ฆ 1. Perishable Goods
Due to the nature of food, grocery, and drink items, most products are non-returnable and non-refundable once delivered.
However, we may offer a refund or replacement if:
- The item received is damaged or spoiled
- The wrong item was delivered
- The item is missing from your order
โฑ๏ธ 2. Reporting an Issue
If you experience an issue with your order, please report it as soon as possible, preferably within 24 hours of delivery.
Requests submitted after this period may not be eligible for a refund or replacement.
๐ณ 3. Refund Eligibility
Refunds or replacements may be approved in the following cases:
- Damaged or defective products
- Incorrect items delivered
- Items that do not meet acceptable quality standards
Refunds will not be issued for:
- Change of mind
- Incorrect address provided by the customer
- Delays caused by circumstances beyond our control
๐ 4. Refund Method
If a refund is approved:
- Refunds will be issued to the original payment method
- Processing time may vary depending on your payment provider ๐ณ
๐ซ 5. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used food items
- Perishable goods once delivered
- Items damaged after delivery
๐ 6. Order Cancellations
Orders may only be canceled before processing or dispatch. Once an order has been prepared or shipped, it cannot be canceled.
๐ฉ 7. How to Request a Refund or Replacement
To request a refund or replacement, please contact us through the Contact Us form on our website and include:
- Your order number
- A brief description of the issue
- Photos (if applicable) ๐ธ
๐ 8. Policy Updates
Mughal Mart reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page with an updated effective date.
By placing an order with Mughal Mart, you agree to this Refund & Returns Policy โ .